Support
Support
PixelChess is not released yet, so there is no public app to support. This page will fill out as launch gets closer.
Contact
Email: support@hellopixelpop.com
Please include your device model, iOS version and what happened. For online problems, include the game code if you have one.
Common questions
Do I need an account?
No. The app creates an anonymous player ID on your device. There is no email or password.
How do I play a friend online?
Start an online game to get an 8-character code, share it, and your friend enters it. If the connection drops, reopening the app reconnects to the same game.
How do I play someone nearby without internet?
Choose Nearby on both devices. They find each other over Bluetooth or peer-to-peer Wi-Fi. iOS will ask to allow local network access.
What is Table mode?
For two people with the phone lying flat between them. Each side gets a board, clock and controls, with the far side turned around.
Can I get my saved games back on a new phone?
Not yet. Games are backed up under an anonymous ID tied to the device. Restoring on another device needs Sign in with Apple or similar, which is planned and not built.
What does PixelChess Pro cost?
The launch price is $4.99, once, with no subscription. The core game stays free. Restore Purchases is available inside the app.
Can I export my games?
Yes. Games can be shared as PGN and PGN games can be imported.
Is the computer as strong as Stockfish?
No. It is our own engine, with eight levels from gentle to its full strength. It is good, but not a world-class engine.
Which devices are supported?
iPhone and iPad, and Mac through Mac Catalyst. Hinge and posture features need a supported foldable.
How do I delete my data?
Email us with your player ID. See the privacy policy.